Help

Contact & Channels

How to reach a GM, what to put in the message, and every official channel. If a channel is not on this page, it is not us.

Discord ticket

Fastest

Open a ticket in the #support channel. It is the channel staff watch most closely, and the only one where an appeal can be escalated.

Live issues

For something happening right now: a stuck character, a blocked spawn, a Chip War that will not start. Not for appeals.

01
Account name. Never your password.
02
Character name and race. So the character can be found without a guessing round.
03
When it happened. Date and rough time, with your timezone. Server logs are searched by timestamp.
04
What you expected instead. One line. It separates a bug report from a rules question.
05
Evidence. A screenshot or clip where there is one. In a trade or drop dispute it usually decides it.

· Staff will never ask for your password: not on Discord, not in game, not by email.
· A direct message from an account claiming to be staff is not official support.
· The channels below are the complete list. There is no official Telegram or WhatsApp group.
· Report impersonation through a Discord ticket.

Official

Official channels are moderated; the Server Rules apply there as in game.

Announcements, support tickets, Chip War callouts and the bug queue. Everything that matters reaches Discord first.

Screenshots, event posters and patch teasers. No support here — it is a broadcast channel.

Most questions are answered in the Help Center; install problems on Download & Install.